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| FAQ |
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Q. I m a new customer and I m unable to sign in ?
A. This rarely happens and I don t understand the reason for it, I do know that previous customers
have been successful when trying a different computer.
You could always ring me 01535 657698 and give your details over the phone for me to register you.
Whatever password we use can be changed by yourself in My Profile
Q. I ve sent you an order but can t remember what songs I chose ?
A. Once logged in simply click on My Orders a further click on the order number will reveal all.
Q. What is the quality of the recordings for instant download ?
A. All tracks for instant download are recorded in mp3 format 320 kbps CD quality.
Q. What happens when my order is for instant download and I ve paid ?
A. You will be presented with a download page for instant access to your song/s
You will also receive an automated email thanking you for your order with a link to download your track/s.
Login using your email + password you entered when you first registered and click on "My Orders" click on the text "Download" your orders may be downloaded as many times as you wish with no expiry date
Q. I ve ordered and paid for instant download but haven t received an email ?
A. Unfortunately emails containing links are notorious for being treated as spam.
PLEASE check your SPAM folder.Alternatively login to your account and select "My Orders" click on the text "Download" your orders may be downloaded as many times as you wish with no expiry date
Unfortunatley Paypal seem to have an issue where some orders are not marked as paid and therefore the system
does not respond, please inform me if I haven t already detected this.
Q. I ve downloaded my track/s but the file says it s corrupt ?
A. Most likely caused by a glitch during download, please download again or maybe download a little later.
If a downloaded file only shows 16 bytes and will not open, this idicates a problem at my end and should be reported to me ASAP.
Your orders will be available for download as many times as you wish. Login to your account and select "My Orders" click on the text "Download"
It could however be possible the track has problems caused by myself, in which case please
contact me : jeff@backingtracks.co.uk Tel. 01535 657698
Q. Do your backing tracks have fade out endings ?
A. No, all tracks have proper endings, NO FADE OUTS.
Q. Do you give refunds ?
A. Demo s are provided to enable you to check the key and quality.
For this reason refunds cannot be given.
However, in the event you chose a wrong key by mistake, or you were unable to use
the song when hearing the full version, then I may offer you a replacement.
Q. I m a guitarist, can you remove the lead guitar ?
A. Some tracks (very few) have been purposely mastered without the lead guitar.
Unfortunately I can t remove the guitar from all other tracks.
Q. Do you supply lyrics with your tracks ?
A. Yes, free of charge.
Q. What permissions do I have to use your tracks ?
A. You can use my tracks for any reason you like.The only exception being
I DO NOT GIVE PERMISSION FOR COPYING FOR RE-SALE.
Q. What payment methods do you accept and is it secure ?
A. Paypal ensures secure online payments, remember you don't need a Paypal account to pay with your credit card. |
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